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Old 05-14-2007, 04:05 PM
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techy techy is offline
Sharp az a Razah ..
Join Date: Apr 2005
Location: Brooklyn, USA
Posts: 293

I just tested your account and everything worked just fine. Are you typing in your login correctly? Do you see "Logged In..." in bold green letters when you login?

If you want to do it manually, do the following:

1. Open any FTP client and connect to server:
2. Login user: pass: [your subcription id minus the 'S-']
3. once logged in, navigate folder to find the file you want.

If you don't have an ftp client, then you can use any open windows explorer folder. Just type the following in the address bar:

You will then be prompted to login; use your login info like above.

Any questions, please send me a note at

One thing you should check; Make sure you security software (firewall, spamblocker) didn't block incoming FTP traffic and make sure your ftp client is using 'Passive FTP' or PASV mode. If your FTP client is not set to use PASV, then you most likely will not be able to login. To change the PASV setting on Internet Explorer:

| Internet Options... | Advanced | [x] Use Passive FTP
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